Supervisor, Outpatient Services - Gastrointestinal Center
The Supervisor, Outpatient Services position in the Gastrointestinal Center at MD Anderson Cancer Center provides day-to-day oversight of Patient Service Coordinator staff. Leads and coaches team to provide exceptional service to patients and providers. Ensures accurate scheduling of appointments, and supervises all patient communication channels. Encourages a patient focused, cost-effective and high quality environment for all front-line interactions.
The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.” MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.
Most new patients who come to MD Anderson every year are treated in one of our specialized cancer care centers or clinics, which embody the multidisciplinary, team approach to cancer care that has become an MD Anderson trademark. MD Anderson’s Gastrointestinal (GI) Center team of over 80 physicians offers many treatment options, including targeted therapies, minimally invasive surgery, proton therapy and innovative chemotherapy methods as part of a customized treatment plan. Our expertise and advanced diagnostic tools allows us to deliver the most comprehensive care available for GI cancers to the 1600+ patients that visit us each week.
The ideal candidate will have experience leading a large team in a healthcare front office or call center setting.
Ensures achievement of:
* Press Ganey patient satisfaction goals
* Effective use of MD Anderson's EPIC system, One Connect
* Thoughtful patient appointment coordination
* Physical environment cleanliness and tidiness
* Thorough collection of co-payments, coordination of benefits, photos, demographics, etc.
* Front desk coverage when necessary
Employment Type: Full-Time
FLSA Status: Exempt
EDUCATION:
Required: Bachelor's degree.
EXPERIENCE:
Required: Three years of experience in a healthcare environment to include two years in a project coordination/lead/supervisory capacity. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred Experience: Experience leading a large team in a healthcare front office or call center setting.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
