Patient Services Coordinator - Clinical Decision "Observation" Unit (11am - 11pm)

Patient Services Coordinator opportunity on our Clinical Decision “Observation” Unit

The Clinical Decision “Observation” Unit is a designated, 16-bed medical unit where adult patients in need of additional monitoring, diagnostic evaluation and/or treatment may be monitored while a clinical decision is being made whether to admit the patient for hospitalization or discharge the patient for further care.

The unit provides an alternative to discharge, or inpatient hospital admission for the patient who may benefit from an extended observation period; ideally less than twenty four hours.  The unit was created  to reduce hospitalization and health care cost for patients, provide a more comfortable area for medical care while the patient is in an observation  setting and deliver outstanding patient care to better serve our patients. 

Summary The primary purpose of the Patient Services Coordinator position is to provide &coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician & clinic template maintenance, expediting clinic flow, obtaining vital signs &preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification &authorization of managed care patients, & all other tasks as delegated by the Center Director.

Coordinator, Patient Services Salary Range: Minimum $28,800 – Mid-Point $36,000 – Maximum $43,200.

Shift: 11 am – 11pm and 26 out of 52 weekends per year

Ideal candidate must have a high school diploma or equivalent and three years recent work experience.  Prefer at least one year of recent patient care experience.  Must be comfortable working with kids and can coordinate the flow for 14 sub-specialties within the clinic, PATC and the Pediatrics Laboratory. Good customer services experience is key as you will be managing all customer phone calls routed to the Child and Adolescent clinic for over 24 physicians, mid-levels and clinic staff. 

Key Functions

1.   Interpret &coordinate physician’s orders to schedule diagnostic tests, procedures, treatments, &physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician &patient care are kept to a minimum. Will ensure quality patient care in relation to the patient’s prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators.

2.   Clearly &accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear &understandable voice.

3.   Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution’s standards of customer service &quality patient care. Responsible for monitoring &expediting clinic flow.

4.   Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous &friendly manner. Take accurate &complete messages.

5.   Responsible for the security &confidentiality of patient information at all times. Will advise patients/family members of available services &use appropriate customer service skills when interacting with co-workers, patients, &patient family members, internal/external customers

6.   Maintain a highly professional &positive attitude regardless of workload &stress level. Utilize time in an efficient manner by completing duties as prescribed by due states or patient’s needs. Demonstrate initiative &seek out additional tasks.

7.   Other duties as assigned.  

Other Required Must pass pre-employment skills test as required and administered by Human Resources. 

Refer to the Position Description for specific ADA requirements, and working conditions.